How do I return an item?

Return Policy

Original sales receipt must accompany returns. Please contact our Customer Service department if you wish to return the product that will not arrive within 30 days. In any event the return must be shipped within the 30 day period.

We accept returns for exchange or refund if received by us 30 calendar days after delivery of the product, without notification to our Customer Service Department.. The product ship date is the date of purchase, in any event. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• unopened and without showing signs of wear or damage in any way

• returned within 30 calendar days of the delivery date (after 30 days no returns are allowed, unless our Customer Service Department has been notified as noted above and indicated acceptance of return)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will be replaced and/or the correct product shipped.

Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged, as these products cannot be used again by us and will be discarded. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Returned items received by us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Contact Information:
Natrul Health Group LLC.
PO Box 10
Valley Cottage, NY 10989
Matt@Nat-rulhealth.com
Customer Service: 845 268 8888 or toll free 800 628 7855