Original
sales receipt must accompany returns. Please contact our Customer
Service department if you wish to return the product that will not
arrive within 30 days. In any event the return must be shipped within
the 30 day period.
We
accept returns for exchange or refund if received by us 30 calendar
days after delivery of the product, without notification to our Customer
Service Department.. The product ship date is the date of purchase, in any event.Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• unopened and without showing signs of wear or damage in any way •
returned within 30 calendar days of the delivery date (after 30 days no
returns are allowed, unless our Customer Service Department has been
notified as noted above and indicated acceptance of return) • must not be a special order or a custom order •
unless noted that it cannot be returned or has a different return
policy time period noted in that item's particular item description.
If
an item is received damaged or is incorrectly shipped by us please
contact Customer Support immediately. Items that are defective and
shipped from us or items that you did not order but received from us
will be replaced and/or the correct product shipped.
Refunds are
contingent upon inspection of item(s) once we receive it. There is a
15% restocking fee for returned items that are not being exchanged and
are not damaged, as these products cannot be used again by us and will
be discarded. Again you MUST contact us within 30 days if you intend to
return ANY item back to our store. Returned items received by us AFTER
30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Contact Information: Natrul Health Group LLC. PO Box 10 Valley Cottage, NY 10989 Matt@Nat-rulhealth.com Customer Service: 845-268-8888 or toll free 800-628-7855
